Contact Center

Improve your customer experience with the simplicity of the Elevate Contact Center

Hit your next level of growth by giving your customers the experience they deserve. With Elevate Contact Center, more responsive, informed, and positive customer experiences are possible in days, not months.

Contact Center enables you to…

Access both employee collaboration and advanced call handling within Elevate
Support multiple locations and remote employees
Centralize management from one portal, accessible anywhere, any time
Keep an eye on service levels, and analyze team performance by queue, team, or employee with real-time dashboards and historical reports
Easily manage customizable frontline user skillsets and statuses
Centralize the handling of calls, web chat, email, and SMS in a single application
Enhance audience engagement with outbound dialing and advanced outreach campaign capabilities
Send out post-call surveys to measure satisfaction
Quickly and easily integrate with CRM and WFM systems
And much more…

Benefits of Contact Center

More Productivity & Simplicity Elevate’s integrated Contact Center makes it easier to collaborate and manage customer calls in one app.
Greater Customer Convenience Let customers call, text, chat, and email, or give them self-service options.
Personalization & Insights Integrate your CRM for better interactions and use analytics and reporting to improve services.
Revenue & Engagement Send timely notifications automatically via SMS, voice, and email.