Contact Center

Elevate Contact Center

Contact Center

Improve your customer experience with the simplicity of the Elevate Contact Center

Hit your next level of growth by giving your customers the experience they deserve. With Elevate Contact Center, more responsive, informed, and positive customer experiences are possible in days, not months.

Contact Center enables you to…

  • Access both employee collaboration and advanced call handling within Elevate
  • Support multiple locations and remote employees
  • Centralize management from one portal, accessible anywhere, any time
  • Keep an eye on service levels, and analyze team performance by queue, team, or employee with real-time dashboards and historical reports
  • Easily manage customizable frontline user skillsets and statuses
  • Centralize the handling of calls, web chat, email, and SMS in a single application
  • Enhance audience engagement with outbound dialing and advanced outreach campaign capabilities
  • Send out post-call surveys to measure satisfaction
  • Quickly and easily integrate with CRM and WFM systems
  • And much more…

Benefits of Contact Center

  • More Productivity & Simplicity Elevate’s integrated Contact Center makes it easier to collaborate and manage customer calls in one app.
  • Greater Customer Convenience Let customers call, text, chat, and email, or give them self-service options.
  • Personalization & Insights Integrate your CRM for better interactions and use analytics and reporting to improve services.
  • Revenue & Engagement Send timely notifications automatically via SMS, voice, and email.