Cloud Contact Center Features for Businesses Large and Small
Whether you’re a new business creating your first contact center, a medium size business looking to improve contact center operations, or a large enterprise needing visibility and control over multiple contact center sites, Cisco CC-One has a solution that will fit your needs.
Cisco CC-One is a truly unified cloud contact center solution, offering omni-channel customer interactions over web, email, chat and social, and integrated collaboration between your agents and the back office through voice, chat and video. Integrated workforce optimization, outbound campaigns and predictive analytics give you everything you need for a high-performing contact center in the cloud.
Got an old system in place already? No worries, CC-One can gracefully migrate you to the cloud and all of its benefits, without expensive and risky “rip and replace” approach.
Cisco CC-One improves the efficiency of your agents, contact center managers and administrators, creating a seamless customer experience across all major communication channels.
Omni-channel Customer Interactions
Communicate via voice, web, email, chat and social from a unified environment
Ease collaboration between agents, managers and back-office subject matter experts
Predictive Analytics-based Routing
Match each customer to the best agent for the best business outcomes
Cloud Contact Center Solutions
Centrally manage ACD, speech-enabled IVR, WFO, Outbound Campaigns and CRM integration
Omni-channel View of Customer Journey
Analyze cross-channel customer interactions with integrated “voice of the customer” analytics
Understand the agent and customer behaviors and attributes that drive the business