Tightly integrated with Intermedia Unite, this archiving solution automatically preserves chats, SMS, phone calls, voicemails and more without requiring any user or administrative action. It’s fast and easy to deploy and provides a powerful contextual search capability of retained communications based on a view of all users across different channels.
Proactively retain and monitor business communications and interactions in an automatically preserved, secure and tamper-proof archive. Retention options support financial services and healthcare regulatory requirements, as well as internal governance.
Automatic, secure, tamper-proof preservation of communications protects organizations when unexpected challenges arise. Businesses using Intermedia’s integrated archiving solution can take comfort in knowing that their data will be available if and when they need it.
Review and resolve “who said what” disputes quickly and efficiently (e.g., HR or customer disputes). Monitor call quality and staff performance to improve company standards and customer care. Train staff on call handling techniques and customer interactions to improve performance. Rescue defecting customers.
Instructions, proposals, recommendations, agreements and contracts are all examples of important information included in and referenced by internal and external business interactions. Archiving allows users to keep a record of communications sent and received, which helps ensure they have a copy of messages and associated documents stored safely without requiring users or administrators to save them. In addition, powerful contextual search helps locate and retrieve messages and documents quickly.
Staff turnover, medical/family/military leave, and organizational changes all create situations where digital conversations need to be preserved and searchable to support transitions. Intermedia’s archiving solution protects communications for all users, making it simple for an administrator to manage transitions of responsibility and make information available to the right users.
